We start with your business's real situation, find a suitable solution and focus on a specific outcome.
There is no central ticketing system. Requests get lost, deadlines are missed, communication history is not recorded and everything has the same priority.
MSP TECH will organise first-line HelpDesk support and convenient channels for submitting requests (not just IT requests), receive and categorise tickets, clarify and assign them, track SLAs and keep users informed.
Outcome: Every request is recorded in one system, nothing gets lost, priorities and SLAs follow agreed rules, and the assigned team receives a clearly defined task.
The only IT resource is an IT director, coordinator or manager who handles complex incidents and projects, talks to TOP management (or a global office), manages budgets and documentation, and has no time to handle the day-to-day requests coming from office and regional staff.
MSP TECH will reinforce the team with L1/L2 specialists and bring in L3 expertise when required.
Outcome: An external IT team stabilises support, becomes a dependable extension of the client's IT department and gives management more time for business priorities and development.
There is no dedicated person to support users, workstations, server infrastructure, backups and access in a systematic way.
MSP TECH will take responsibility for maintaining the client's IT infrastructure under an 8/5/365 or 24/7/365 service model.
Outcome: Reliable day-to-day IT operations, easy ways to reach the HelpDesk, SLA adherence, advice and planning for future IT development.
MFA, access records, password change rules, controls on copying data to removable media, backup checks, email protection or an incident response and recovery plan are missing.
MSP TECH will assess or audit IT security and then implement the necessary safeguards.
Outcome: A clear picture of the current security posture, a practical protection plan, basic weaknesses addressed and a foundation for further security improvements.
The local office of an international company needs IT support in Ukraine that follows headquarters' standards and requirements, with English-speaking IT specialists available.
MSP TECH will provide local IT support, remotely and on site, in line with the required SLAs, existing instructions and policies, after onboarding and in communication with the client's global IT team.
Outcome: Reliable local-office operations supported by a professional Ukraine-based IT team that meets the client's requirements.
The internal team is busy with routine support and has no time for complex incidents, projects, improvements, procurement or documentation.
MSP TECH will reinforce the team with L2/L3 specialists for more specialised work, including server infrastructure, migrations and IT system integration.
Outcome: Once the situation stabilises, the internal team can improve the service it provides to users and refocus on development and infrastructure projects.
Hardware, equipment, software and licence purchases are fragmented across suppliers, with no common company standard or guidance based on brand, price or specifications.
MSP TECH will act as one supplier for hardware, equipment and software.
Outcome: A clear procurement process, one contract, expert advice, a company standard, agreed pricing terms, official supply channels and warranties.
