Services
Managed IT Services
We take responsibility for employee support and the management and development of IT infrastructure within an agreed scope.
When you need this service
IT depends on one specialist or several contractors. Requests are handled inconsistently, faults recur, and backups, security and infrastructure development lack proper attention.
What's included
- HelpDesk and user support
- Maintenance of workstations, servers, networks and cloud services
- Monitoring and preventive maintenance
- Backups and restore testing
- Access management and basic IT security controls
- Vendor coordination and IT development planning
What you get
One accountable team, a clear way to request help and visibility into infrastructure health. The scope, support hours, SLA and fees are set out in the contract.